Terms of Use

1. ABOUT US

www.rethread.uk is a website operated by Green Merchant Ltd (“we” or “us”), trading as ‘ReThread’. We are a company registered in England and Wales under company number 12070292 and our registered office is at Flat 3, 86 Wilberforce Road, London, N4 2SR. Our trading address is ReThread, Blighty, Blighty Workspace, 266 High Road, Tottenham, London, N15 4AJ. 

2. THESE TERMS

These terms (together with the documents referred to within) (the “Terms”) set out the terms on which you may access and use our www.rethread.uk website (“our Website”), and the selling service available on it (the “Services”).

These Terms govern your use whether you access our Services via a computer, mobile device, or some other means.

Please read these Terms carefully before you start to use our Website and Services

By using our Website, you confirm that you accept these Terms and that you agree to comply with them.

If you do not agree to these Terms, you must not use our Website or any of the Services.

3. OTHER APPLICABLE TERMS

The following additional terms also apply to your use of our website:

  • Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

  • Our Cookie Policy which sets out information about the cookies on our Website.

4. CHANGES TO THESE TERMS

We may revise these Terms at any time without notice by amending this page. The amended terms will be effective from the date they are posted to our Website. Your continued use of our Website or Services will constitute your acceptance of the amended Terms.

5. PERMITTED USE OF OUR SERVICES

You are only permitted to use our Website and Services for personal, non-commercial purposes (i.e. not as part of your own commercial activities). In order to preserve and maintain the functionality of our Website and Services for everyone, there are a number of things you must not do. You must not:

  • transmit any material designed to interrupt, damage, destroy or limit the accessibility or functionality of our Website or the Services;

  • attempt to gain unauthorised access to our Website, the non-public parts of it, the server on which our Website is stored or indeed any server, computer or database connected to our Website, or from or through which the Services are provided;

  • use any automated software, process, program, robot, web crawler, spider, data mining, trawling or other ‘screen scraping’ software, process, program or system;

  • use our Website or Services to create, check, confirm, update, modify or amend your own or another person’s databases, records or directories;

  • use our Website in any unlawful, fraudulent, offensive or abusive manner;

  • attempt to copy our data or reverse engineer the Services the processes used on our Website; or

  • do anything which might interfere with any other user’s enjoyment of our Website or Services.

We do not guarantee that our Website, Services, or any content we provide, will always be available without interruptions, or be bug, virus, fault or error free.

We do not guarantee that our Website will be secure or free from bugs or viruses. You should use your own virus protection software.

We may suspend, withdraw, discontinue or change all or any part of our Website, including your access to the Website, for any reason, at any time and without notice.

6. LINKS

You may link to the publically-accessible pages on our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of us or our Services, such damage being determined by us.

You must not operate a link to our Website in such a way as to suggest or imply any form of association, approval or endorsement by us.

We reserve the right to require you to immediately remove any link to our Website at any time and we may withdraw any linking permission at any time.

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites or resources.

7. INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Website and in the material published on it. Those works are protected inter alia by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website for your own personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

8. USING OUR SERVICES

Second hand fashion selling service

The agreement to sell items on your behalf is based on the information you tell us about being accurate and truthful, and on the following general assumptions we make about your items (the “Assumptions”) before accepting them:

  • Items pass our condition quality standards. Namely that items are clean and have no signs of wear, damage or alterations. No underwear, socks, lingerie.

  • Items are from one our accepted brands. Guidance is given on our what sells page and if still unsure you should contact us to check.

  • Not counterfeit, faulty or unauthorised/replica branded goods

  • Items are not stolen and are yours to sell

If an item, or batch of items, does not satisfy our acceptance criteria Assumptions we reserve the right to refuse to sell the item. Items which are refused for sale are donated to a charity partner, recycled or can be returned for a £6 fee to cover the postage.

Selling & Payment Process

We will list your items for sale on one or more online marketplace platforms, namely our own website and Ebay store. We will use our experience and analysis of historical data to decide the price at which it is listed with the aim of maximising the price at which it is sold.

By entering into an agreement with us, you agree to accept the market sales price at which an item is sold for and will not contest it if it is below your expectations. You will be able to view your live listings and are free to contact us to change the price or delist the items if you so wish.

We will list your items for sale for an initial period of 60 days. We expect that to be long enough to find a buyer for your items with genuine resale potential. We may offer an extension to the listing period if we think your items could benefit. At the end of the listing period, we will send you an itemised receipt of your successful sales with a breakdown of your payout as per our payout structure below. We will transfer your payout to you via bank transfer or Paypal to the account requested by you. Any unsold items will be donated to a charity partner, recycled or can be returned for a £6 postage fee.

Payouts

When we sell your item, you receive a payout. Your payout balance will accumulate as sales are made and will be paid out to you at the earlier of a) when your batch of items sell; b) the 60 day listing window ends.

Your payout for a successful sale is a percentage of an item’s net selling price:

Net selling price: Payout %
below £20.00: 40%
£20.00-£49.99: 50%
£50.00-£99.99: 60%
over £99.99: 70%

Where net selling price is calculated as the selling price after third party transaction fees. For items sold via eBay, the transaction fee is 14.28% + £0.36. For items sold via our website the transaction fee is 4.9% + £0.30 (representing Shopify + PayPal charges).

Why are payouts based on net selling price? As that is the value you would receive if you were to sell the item yourself on online marketplace like eBay. It allows you to see the true incremental cost of using our selling service.

Returns

In the event that a buyer for your items requests a refund and return as a result of a failure to comply with the agreement of these Terms and the aforementioned Assumptions (e.g selling a counterfeit item through us) you agree that we have the right to rescind or terminate any agreement with immediate effect. We reserve the right to return the items to you and you will refund the sale price to us to cover the full refund of the buyer.

Goods damaged or lost while under our care

We take every effort to take care of your goods after we receive them. In the unlikely event that an item is damaged or lost while under our care, we will compensate you as follows: (1) if the item is listed with a confirmed bid you will be compensated as if the sale had gone through at that price as per our standard Payout structure; (2) If the item is listed but does not have a confirmed bid we will compensate you as if the sale had gone through at 50% of the initial listing price, (3) if the item is yet to be listed, we will use an estimated sales price using the average value of historical auction sales over the prior 3 months of identically described items available to view on Ebay’s Terrapeak Research function. Our standard Payout structure applies.

Goods lost during courier transit are the responsibility of the courier (Collect+), not ReThread. Our returns provider compensates up to £40 per bag. ReThread will not compensate for any items lost/damaged/stolen before we have received them.

Charity bonus offer

If a customer seeks to make a charitable donation from the funds raised through our service, we pledge to top-up that donation by 10%. We will first transfer the funds to the customer as per the normal process and wait for proof (e.g a JustGiving page receipt) of donation from the customer to the chosen charity. We will then make the 10% top-up payment to the charity via the same route.

9. LIMITATION OF OUR LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.

We will not be liable to any user for any costs incurred, or loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(a) use of, or inability to use our Website or Services;

(b) use of or reliance on any content displayed on our Website or produced by our Services;

(c) a virus, trojan, worm, logic bomb, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material (each a "Virus") due to your use of our Website or Services, or to your downloading of any content on it, or on any website linked to it;

(d) your use of websites linked from our Website or Services;

(e) booking, arranging, cancelling, or attending an Appointment.

We will not be liable for any delay or failure to perform any of any obligations under these Terms due to events or other matters beyond our reasonable control.

If you are a business user, please note that in particular, we will not be liable for:

(a) loss of profits, sales, business, or revenue;

(b) business interruption;

(c) loss of anticipated savings;

(d) loss of business opportunity, goodwill or reputation;

(e) any indirect or consequential loss or damage; or

(f) our dealings with you resulting in any loss of opportunity, profits, sales, or revenue, goodwill or reputation.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and please note that in particular, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10. YOUR LIABILITY

You will compensate us in full for any losses or costs, including reasonable legal fees, we incur as a result of (i) any breach by you of these Terms; (ii) your use of our Website or Service in violation of any law; or (iii) infringement of the rights of another person.

11. MISCELLANEOUS

If any term of these Terms is held to be illegal, invalid or otherwise unenforceable, the remaining parts of the Terms will continue to be enforceable.

You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms to any other person.

These Terms do not give rise to rights that are enforceable by any person who is not part to these Terms.

If we do not exercise or enforce a right under these Terms against you at any time, this does not prevent us from doing so at a later date.

12. APPLICABLE LAW

These Terms, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction in connection with these Terms and your access to and use of our Website (including any claims or disputes).

13. CONTACT US

To contact us, please visit our website or email team@rethread.uk.